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Bali Ash Cloud

Travel insurance policies purchased after 12:00PM (midday) AEST on 18 June 2025 will not cover losses arising from the eruption of Indonesia’s Mount Lewotobi Laki Laki, as it is now widely reported. However, policies purchased before this date may still offer coverage, subject to the terms of the policy.

Need help while travelling in Indonesia?

If you find yourself in need during your travels, simply ring us up anytime, day or night. We’re here 24/7 to offer you the support you need. Whether it’s a sudden emergency or you’re seeking guidance, don’t hesitate to reach out. Your journey’s our priority, and we’re dedicated to making it as smooth as possible.

For 24/7 emergency assistance, call us on 1300 633 811 from Australia, or +61 2 7202 0824 if you’re overseas.

If you have any general enquiries or need support whilst you are travelling, you can also reach out to us via live chat online or email us at hello@stellainsurance.com.au. Our friendly team is here for you from 9am – 5.30pm (Local Sydney Time), Mon – Fri.

If you would like to speak to our specialist emergency assistance and claims team, you can email us at help@robinassist.com.