Need to make a claim?​

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If you are ready to start your claim, please provide the following details and our Claims team will be in touch shortly. Stella's specialist emergency assistance and claims management is delivered by Robin Assist (a division of battleface Insurance Services), who will be with you every step of the way. Our team are available 24/7 and can be contacted here.

The main traveller must be over 18 years of age
Please describe the circumstances of your claim in as much detail as possible, we'll then be in contact to let you know what documents are needed to support your claim.
The main traveller must be over 18 years of age

IMPORTANT Please note that if you do not authorise the agent/third-party to deal with the claim, we will not be able to discuss any details of the claim in accordance with the Australian Privacy Principles and Privacy Act 1998 (Cth).

Details of battleface's Privacy Policy can be found here.


Stella Travel Insurance is issued by Pacific International Insurance Pty Ltd (ABN 83 169 311 193) (Pacific) and distributed by Stella Underwriting Pty Ltd (ABN 72 633 811 319, AR 001282046) acting as an Authorised Representative of battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280) (battleface) which is acting under a binding authority as agent for Pacific.

Pacific International Insurance Pty Ltd subscribes to the General Insurance Code of Practice, developed by the Insurance Council of Australia, and enforced by the Code Governance Committee. The Code reflects the general insurance industry's ongoing commitment to positive outcomes for consumers and its determination to provide best practice in conduct and customer service. You can obtain a copy of the Code from the Insurance Council of Australia (ICA)

Thank you for submitting your claim. Our team will swiftly evaluate your claim and assess whether it aligns with your policy terms (including contacting you to request additional information or to clarify any details) and then communicate the outcome to you. In the meantime, if you require any further assistance please contact our team on 1300 633 811.

Unfortunately, we are unable to find your policy using the details provided. Please check the policy number and your date of birth match the information shown on your Certificate of Insurance. If you would like to speak to our Customer Service team, please use the contact details provided here

What happens next?

We’ll review your claim and come back to you within 48 hours. If we have any additional questions, we’ll contact you or if you feel you just need to follow up, we understand that too, call us anytime on 1300 633 811.

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