How can we Help?

It’s important you know the ins and outs of your cover.

Car FAQs

This information only applies to customers with policies with an effective date prior to 1 May 2024.

We are a female focused brand with a vision to balance the gender biases that exist for women. In saying that, we insure men too and see ourselves as an inclusive community. We have thousands of customers who are men and are proud that our customers are supportive of our position to support and empower women.

You can always get in touch with our team through our website or by calling us on 1300 633 811, 9am – 5.30pm (Local Sydney Time), Mon – Fri, or feel free to send us an email to hello@stellainsurance.com.au whenever you need our help.

We highly value and respect your privacy. Transparency and integrity during the processing of your personal data is very important to us. We comply with data protection regulations, including the EU General Data Protection Regulation. In fact, we like to say we are GDPR compliant by design, building Stella with the customer as our focus. Details on how we process your personal data can be found in our Privacy Policy.

Travel FAQs

Stella is a purpose-driven insurance brand that is mission-led, authentically different and passionately pro-women. We are passionate about challenging the status quo, championing equality and building products for a fairer world.

At Stella, we prioritise the needs and lifestyles of women, adapting and tailoring product and experiences with you in mind. We want to empower customers and humanise insurance which is clearly no small challenge.

Beyond insurance, we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. The world moves forward when we work together, as partners, allies, equals.

No, we are not women only. We are a female-focused brand with a vision to balance the gender biases that exist for women. In saying that, we insure men and non-binary too and see ourselves as an inclusive community.

We have thousands of customers who are men and non-binary and are proud that our customers are supportive of our position to support and empower women.

You can always get in touch with our team through live chat on our website or by calling us on 1300 633 811 from Australia, or +61 2 7202 0824 if you’re overseas, 9am – 5.30pm (Local Sydney Time), Mon – Fri, or feel free to send us an email at hello@stellainsurance.com.au whenever you need our help. For 24/7 emergency assistance, call us on 1300 633 811 from Australia, or +61 2 7202 0824 if you’re overseas, or email us at help@robinassist.com.

Stella Travel insurance protects you from unforeseen financial losses you could incur while travelling internationally. The cost of the premium can vary based on factors like your age, the length of trip, and your destination(s).

From minor inconveniences like missed flights or damaged suitcases to full-blown crises like needing emergency medical evacuation, Stella travel insurance has your back.

Depending on your policy inclusions you could be reimbursed up to a set amount for the unexpected expenses when your vacation plans take a turn for the worse. We recommend checking the PDS to confirm.

Plus, we also provide 24/7 assistance to help you navigate emergency situations.

With Stella, you can get an instant quote online or over the phone with our friendly team by calling on 1300 633 811, 9am – 5.30pm (Local Sydney Time), Mon – Fri.

Simply answer a few questions about yourself, your age, where you’re headed, and how long you plan to travel for.

You can also customise your coverage, adding in extra benefits and adjusting limits.

Stella travel insurance is flexible, customisable, and unapologetically designed with you in mind. We include Emergency Medical and Additional Expenses cover as standard to give you peace of mind when you are travelling.

– Customise your cover: Nobody likes paying for things they don’t need, so our approach gives you flexibility to select from our essential range of covers that you may need, and in some cases, the level of benefit that you require.

– Choose your extras: If you have other specific requirements for your trip, you can add these as needed.

Our travel insurance addresses three key categories: financial reimbursement, travel medical coverage, and 24-hour assistance.

Financial claims, like trip cancellations, delays, missed connections, and lost baggage, take centre stage.

When you’re abroad, travel medical coverage is a saviour, bridging gaps left by your usual health insurance.

Emergency medical evacuation is available as standard – a potential lifesaver for getting you to a hospital or home when needed. While travel insurance is your shield for the unexpected, remember to review the policy specifics to also know what’s not covered.

While travel insurance is designed to protect you for a range of unforeseen incidents while you are abroad, it’s important to understand what you may not be covered for. We suggest you read the PDS for full details.

The best time to buy travel insurance is immediately after making your first payment or deposit for your adventure – think hotel bookings, flight tickets, or tour packages.

Time is of the essence, but hey, better late than never! Even if you’re running fashionably behind, worry not. You can still buy our policies up until your journey takes off.

You are eligible to buy if:
– You are 18 years of age or older, but not more than 99 years of age.
– The date of your departure is no more than 12 months from the date of purchase.
– You are an Australian resident.
– You have not commenced your trip.

Robin Assist is Stella’s 24/7 specialist emergency assistance and claims team. You can access our expert support by calling the team on 1300 633 811­­ within Australia, or +61 2 7202 0824 from overseas.

Lost luggage? Emergency medical help? We’re on it. Multi-lingual experts, travel insurance pros – we’ve got you covered.

We highly value and respect your privacy. Transparency and integrity during the processing of your personal data is very important to us.

We comply with data protection regulations, including the EU General Data Protection Regulation.

Details on how we process your personal data can be found in our Privacy Policy.

Unfortunately not. Currently we do not offer travel insurance that covers domestic trips within Australia. However we’re looking to expand our offerings and provide more comprehensive travel insurance packages in the future.

Pet FAQs

We are a female focused brand with a vision to balance the gender biases that exist for women. In saying that, we insure men too and see ourselves as an inclusive community. We have thousands of customers who are men and are proud that our customers are supportive of our position to support and empower women.

You can always get in touch with our team through our website or by calling us on 1300 633 811, 9am – 5.30pm (Local Sydney Time), Mon – Fri, or feel free to send us an email to hello@stellainsurance.com.au whenever you need our help.

We highly value and respect your privacy. Transparency and integrity during the processing of your personal data is very important to us. We comply with data protection regulations, including the EU General Data Protection Regulation. In fact, we like to say we are GDPR compliant by design, building Stella with the customer as our focus. Details on how we process your personal data can be found in our Privacy Policy.

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