Family and domestic violence assistance

Family and domestic violence is never acceptable. We’re here to support you.

Are you in immediate danger? Call 000

Your safety is the most important thing to us. If there’s an immediate risk to you or your loved ones, call Triple Zero (000) and get help from police and ambulance services.

Support for our customers affected by family and domestic violence.

How we can help you

Family and domestic violence is not just limited to physical harm, but can take many forms, including financial abuse. Financial abuse is a form of family and domestic violence where there is force or intimidation used to control some or all financial decisions and force economic dependency.

It takes courage to talk openly about your situation – our team members understand that and are ready to support you in any way they can.

Most importantly, we’ll put your safety first.

We’ll make sure the information you provide us about your situation is kept private and explore the most appropriate options with flexibility and care, including if you have a joint policy.

We want to minimise the number of times you need to tell us about your circumstances, and we will treat you with empathy, in a fair and consistent way.

We’ll ensure all our employees are trained on our family violence procedures so they can identify and respond appropriately and sensitively to your situation.

Situations like these can also make things difficult for you financially, we can discuss what options are available that may help take off some pressure.

We can refer you to specialist services or a trusted support provider, if appropriate.

Other services that are here to help you

If you or someone you know is experiencing family or domestic violence, there are services that can help with confidential counselling (both online and over the phone), as well as give you more information or refer you to specialists. or at 1800 737 732 (24 hours)
24 hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. or at 1800 FULL STOP (1800 385 578)
Full Stop Australia provides counselling, training and advocacy to support people impacted by sexual, domestic and family violence. or at 13 11 14
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. or at 1300 364 277
A leading provider of relationship support services for individuals, families and communities. It aims to support all people in Australia to achieve positive and respectful relationships. or at 1800 55 1800
Australia’s only free, private and confidential telephone and online counselling service specifically for young people between 5 and 25 anytime and for any reason. or at 1300 789 978
Supports men and boys who are dealing with family and relationship difficulties. 24 hour telephone and online support an information service for Australian men.       
A national network of community legal centres specialising in women’s legal issues.

1800 019 123
A dedicated contact line for Aboriginal victims of crime who would like information on victim’s rights, how to access counselling and financial assistance. or at 1800 184 527
Anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. or at 1800 629 221.
A dedicated helpline for abuse of older people and adults with disability.

1800 007 007          
Free, confidential, independent financial advice.

How we help our employees

We understand that anyone can experience family and domestic violence, including the people we work with. That’s why we offer our team members support through our Employee Assistance Programs, external support services and specialist teams.

It takes courage to talk openly about your situation – our team members understand that and are ready to support you in any way they can.

Our commitment

At Stella, we recognise family and domestic violence impacts the communities in which we operate. We acknowledge it is complex, challenging and personal, and if you are affected by it, we are committed to supporting you through this difficult time.

As a business we are invested in partnerships and initiatives to support Australians affected by family and domestic violence.

What is family and domestic violence?

Family and domestic violence refers to violent, threatening, or abusive behaviour where an abuser seeks to dominate, coerce or control the other person, often an intimate family member or partner. Family and domestic violence is not limited to physical harm, it can include emotional, sexual, financial, psychological abuse and social isolation as well. It occurs in many different forms and can affect anyone.

What is financial abuse in a family and domestic violence situation?

Financial abuse is a serious form of family and domestic violence that occurs when an abuser uses money as a means to gain power and to control their partner or family member. It occurs in many different forms and can affect anyone.

Financial abuse is one of the most powerful ways an abuser can keep their partner or family member trapped in an abusive relationship, and may also impact on that person’s ability to stay safe once they leave the relationship.

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