Expert help
for your pet 24/7

Get the help you need, when you need it, with the Pet Health Hotline

Get the help you need, when you need it, with the Pet Health Hotline

Nitty Gritty

Already a Stella Pet Insurance customer?

Talk to a registered vet nurse about health, behaviour, training and nutrition.

Call us on 1300 633 811

What is the Pet Health Hotline?

With Pet Health Hotline you can find out if you need to take your pet to the vet, ask specific questions or get general advice, any time, day or night.

It doesn’t replace your local vet, but it does give you 24/7 free access to expert advice and peace of mind for those times when a vet visit isn’t practical.

Registered vet nurses

Registered vet nurses from Pet Health Hotline are trained, and many of them have more than a decade of experience.

Fast call-response times

Your call will typically be answered within 30 seconds, so you can feel secure knowing help is there when you need it

Unlimited access

There is no limit to how often you can use the hotline. Whether it’s health questions or general advice, answers are just a phone call (or live chat) away.

What can you use the hotline for?

The Pet Health Hotline is ideal for those times when you need advice, but your local vet is unavailable, or when you notice changes in your pet, but you’re not sure if you need to visit your vet.

Health advice

It can be very stressful when your pet falls ill, especially late at night. The Pet Health Hotline can guide you through health questions and advise whether you need to take your pet to the vet or not.

Behavioural questions

Not sure why your dog has stopped eating? Or why your cat has been behaving strangely? Rather than searching online, chat with a registered vet nurse and get an educated, personalised answer instead.

General advice

Looking for some answers to your general pet care questions? No problem! Just call the Pet Health Hotline and run your questions by trained experts in their field.

This is just a whiff of what’s on offer. For all the details on what is and isn’t covered, refer to the Product Disclosure Statement.

How it Works

The Pet Health Hotline is free to all Stella Pet Insurance customers.

For non-Stella Pet Insurance customers, a stand-alone subscription to the Pet Health Hotline is only $8.88 per month with no lock-in contracts.

Subject to our terms of use.

  • Call 1300 187 037 toll-free any time (or Live Chat) 24/7
  • Confirm the email address you use with your Stella policy number
  • Get the answers you need

Pet Health Hotline Benefits

There when you need it
Late nights, early mornings and anywhere in between. Get the answers you need when you need them, 24/7.

Reduce Stress
How serious is it? Do you need to go to the ER vet? Or can it wait? Stop the guesswork. Call the Pet Health Hotline.

Expert help at hand
Why search online for answers? Feel comfortable knowing you’re getting personalised pet help from a registered vet nurse instead.

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