Have you heard of Loyalty tax? It essentially means being penalised for being a loyal customer. Crazy right? But unfortunately, it’s a thing, and long term customers are getting stung with higher fees to cover the discounts new customers are given to entice them to jump on board with that company or service provider. In this month’s expert series our GM Renee Cosgrave Unpack’s Loyalty Tax and gives you the tips and tricks you need so you can avoid it too.